The Social Media Community Manager is in charge of managing and developing a brand’s online community. He/she acts as the brand’s spokesman and communicates with end-users within the community.
The Social Media Community Manager may work closely with the Social Media Manager on the strategic planning of social media marketing campaigns. However, his/her main role is to communicate and provide support to the community members.
The Social Media Community Manager is the first point of contact within the social media community and strives to engage and provide support to members of the community. The Social Media Community Manager is required to monitor trends and topics mentioned by the community and has the ability to anticipate potential problems that may negatively affect brand reputation.
A Social Media Community Manager builds the brand’s online presence and fosters stronger relationships between the brand and the public. It is not uncommon for smaller brands to combine the job scope of a Social Media Manager and Community Manager. However, more established brands tend to segregate the two roles.
Roles and Responsibilities
Serve as a point of contact for the company’s social media platforms such as Facebook, LinkedIn, YouTube, Instagram, forum and blog
Interact with community members and customers in a professional, personable, and timely manner to grow and keep the community alive
Work with the marketing, creative, and customer experience team to create high quality, engaging, relevant, and timely content
Manage the social media editorial calendar and ensure the content is published by the stipulated deadlines
Foster and strengthen new relationships with key influencers within the community
Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation
Generate comprehensive reports on overall community sentiment and notable trends and provide meaningful feedback
Keep up to date to the latest social media trends and emerging social media platforms in the industry
Community Manager Requirements:
A degree in communication, English, journalism, marketing, or a related field may be required.
Experience with Facebook, Instagram, LinkedIn, Twitter, and YouTube is essential.
Knowledge of Hootsuite or similar programs to manage online postings on different platforms.
Proficient in Google Analytics.
At least two years of experience managing social media platforms.
Strong writing and verbal communication skills.
Knowledge of marketing trends and techniques.
Superb time management skills.
Job Category: MarketingRemote
Job Type: Full Time
Job Location: Remote
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IDF3 FZCO, a company having its registered address at DSO-IFZA-19980, Dubai Silicon Oasis, United Arab Emirates (hereinafter referred to as “IDF3”, “we”, “us”, or “our”) are committed to protecting your privacy, and further determined to ensure full compliance with all relevant laws and regulations as it relates to the processing of any personal data.
1. Ensuring lawful use of your personal data
We will only use your personal data where we have a lawful basis to do so. We will usually only use your data for the following cases:
(a) Where it is necessary for us to enter into and/or perform a contract with you (for example, to create your account and provide our service to you);
(b) In a way which might be reasonably be expected as a part of running our business and which does not materially impact your interests, rights or freedoms.;
(c) To comply with our legal and regulatory obligations.; and
(d) In any case where you have provided the appropriate consent for us to use your personal data, for example, where you subscribe to our email or newsletter.
2. Information We Collect
The Personal Data we collect depends on how you interact with us, our services, and the requirements of the applicable law. Throughout your engagement with us, me may from time-to-time request, collect and store the following data, to enhance your experience or comply with relevant laws and regulations:
Personal Identification Information is data that can individually identify you, this includes:
Full name, email address, gender, home address, phone address, phone number, date of birth, nationality, signature, utility bills, photographs, and video recording.
Government Identifiable Information
Government identifiable information that is issued by a governmental body and pertains certain personal information, this includes:
Passports, Emirates ID, license, national identity cards, etc.
Financial Information is information that relates to your personal finances, this includes:
Bank account information, payment card information, source of funding, source of wealth.
Information from cookies
We may collect sensitive personal information that may be able to identify your face or other biometrically unique information.
Device Interactions related Data
We collect certain data to analyze trends and make our services more tailored and useful to our users.
Publicly Available Information
Publicly Available Information is any information which has been made subject to the public domain and has been accessed lawfully without your consent.
Your IDF3 Wallet address will be a unique address where all your digital assets will be stored. We may retain your IDF3 wallet address.
Other information necessary to run our business
So far as we are legally permitted to do so, we may collect other Personal Data, or other data for the purpose of ensuring certain functionalities with our Platform.
3. How We Use Your Personal Data
We process your Personal Data to optimize the services provided, comply with relevant laws and regulations, and personalize your experience. More specifically, we use your Personal Data for the following reasons:
a. To operate the IDF3 platform.
b. To personalize your IDF3 experience.
c. To comply with relevant laws and regulations.
d. Communicate with you.
e. Provide you with promotional or marketing materials.
f. To govern and secure our services.
g. To ensure that all Account holders remain compliant with these Terms.
4. How We Share Your Personal Data?
We may from time-to-time disclose certain Personal Data to third party services providers, relevant governmental bodies, and other external parties. The below describes the specific of any such disclosures:
Description of Disclosures
Third-Party Service Providers
We may share certain Personal Data with third-party service providers to ensure that certain services are met, to detect any unauthorized activities, to confirm your identity and warrants, to provide technical support, and to operate the Platform.
Regulatory or Legal Obligations
Irrespective of your consent, we are obliged by certain regulatory and legal provisions to process, store and share certain data with governmental bodies, periodically or upon request.
Company Affiliations or Corporate Partners
5. How do we secure your data?
The security of your Personal Data is very important to us, and we ensure that all appropriate technical, administration and operational safeguards are in place to ensure that no data breach occurs because of our processing or storage thereof.
In the event that any information get damages, or breached, IDF3 will in no way be liable thereto, however will take all appropriate measures to investigate and remedy any potential damage resulting out of such a breach.
6. How long do we keep your data?
7. Data Controls and Discretion
Excluding any restrictions imposed by law or regulation, and the internal realism regarding the execution of your decisions, you retain the right to decide the extent of Personal Data collected, when your data is deleted, and what kind of communications you are a part of.
IDF3 may periodically send you email updates, newsletter, advertisements, or other marketing materials related to any third-party service providers if you agree thereto. If at any point you wish to receive, or stop receive such emails, it will remain your discretionary right.
9. Underage Persons
We do intentionally retain information of any person under the age of 18 years old. Any person below the age of 18 must have parental or guardian supervision throughout their engagement with the IDF3 Platform. If you believe that we have mistakenly processed any data of a minor, kindly contact us directly and we will delete such data.
10. Legal Basis for Processing Data
a. Consent: We process any Personal Data with required consent.
b. Contractual Obligations: We may process certain Personal Data to comply with contractual obligations related to our relationship.
c. Legal Interests: We may process certain Personal Data for reasons instructed by instruments of the law.
d. Regulatory Requirements: We may process certain data, contingent on your jurisdiction, due to regulatory requirements.
IDF3 warrants to always comply with our sourced purposed for processing, storing or
collecting any Personal Data.
11. Contact Us
For more information about any these Terms or any other relevant document, please contact our team directly via email [firstname.lastname@example.org] or by visiting our website at [https://idf3.com/privacy-policy/]
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